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Store Support Office

Our Store Support Office (SSO) in Auckland is home to more than 1000 team members working on our e-Commerce, marketing, data and insights, buying and IT teams. It’s also home to our HR, Finance, Corporate Affairs and Leadership teams.  

We’re the first major retailer in New Zealand to flip to Agile. Our Tribes and Support Functions at SSO use this way of working to help identify how we’ll meet customer needs, and how we can help connect them with the products and services they need to live better every day.   

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What does Agile mean at The Warehouse Group


Retail moves fast. In a world full of choices, we want Kiwis to choose our brands first. 

So to continue adding value to our customers, we're working agile. We are collaborative, we're productive and we're bringing new product to market fast. This flatter agile structure means our leaders and team members at SSO are empowered to make decisions, innovate and embrace a test and learn approach which is a new way of working, compared to traditional structures.

​​​​​​​Watch the video below to find out more.

Mark Redgrave
Chapter Area Lead - Agile COE
In many ways, the Agile COE is the engine room of the Agile transformation at TWG and I'm excited to develop a strong team of coaches & ways of working that will make a huge difference to everyone's experience working at The Warehouse Group.
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Chantelle Thomas - Agile Coach
I love working with people to challenge and grow individuals, teams and the business - getting to help people and see them flourish as well as to push boundaries, work together, test and find new ways of working. 
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slide 1 of 3Read the Phenom Website Your job growth is important to us and we’re working hard to find the right opportunity that fits your long-term career goals. Find out when we’ll be at a campus near you. - Mylan, HR Lead, New York

"The Warehouse Group offers so many opportunities to challenge yourself and grow within roles, and the best part is, you're supported to take your new expertise to other parts of the business"

Jackie Smith
Sales Enablement Trainer