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Our Store Support Office (SSO) in Auckland is home to more than 1000 team members working on our e-Commerce, marketing, data and insights, buying and IT teams. It’s also home to our HR, Finance, Corporate Affairs and Leadership teams.  

We’re the first major retailer in New Zealand to flip to Agile. Our Tribes and Support Functions at SSO use this way of working to help identify how we’ll meet customer needs, and how we can help connect them with the products and services they need to live better every day.   

What does Agile mean at The Warehouse Group


Retail moves fast. In a world full of choices, we want Kiwis to choose our brands first. 

So to continue adding value to our customers, we're working agile. We are collaborative, we're productive and we're bringing new product to market fast. This flatter agile structure means our leaders and team members at SSO are empowered to make decisions, innovate and embrace a test and learn approach which is a new way of working, compared to traditional structures. 

Explore our Store Support Office

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