Privacy Policy

Where you provide us with any personal information about another person, you confirm that you have collected the personal information in accordance with the Privacy Act, that you are authorised to provide the personal information to us and that we may collect, use and disclose the personal information for the purpose of providing the Services to you or as otherwise permitted by this privacy statement. 

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We collect personal information from you when you: 

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Set up or use a customer account with us or complete an application for a product or service 

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We collect  

• your name, email address, contact number and mailing or street address. 

• In certain circumstances (for example where you apply for credit related services), we may also collect your age or birth date, your profession, occupation, proof of identity (such as a driver’s licence number). 

• Details of the products and services that you have purchased from us or have shown interest in, including any quotes provided. 

• Delivery instructions. 

 

Visit or purchase products or services from us in store

 

We collect: 

• Video footage or still images, where our stores operate video surveillance systems (wherever you see video surveillance systems and/or a sign notifying you “CCTV IN OPERATION” or similar, including in-store and in our carparks). 

• The number plate of the vehicle you have used to visit our store, if that store uses an Automatic Number Plate Recognition (ANPR) system. 

• Details of the products (including clothing and footwear sizes) and services that you have purchased from us or have shown interest in. 

• Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services. 

• Where you have or intend to purchase goods and/or services which need to be obtained at a later date (for example, from another store location, or through a Quote Now/Pay Later service), or you have purchased an additional warranty or service, we may collect your name, email address, contact number and mailing or street address). 

• If you access our in-store Wi-Fi, we collect your name, email address, marketing opt-in preference, device identifier, device operating system and your web browser settings. 

 

Visit or Purchase products or services from us online (website or app) 

 

We collect: 

• Details of the products (including clothing and footwear sizes) and services that you have purchased from us. 

• Information necessary to deliver those products and services, to respond to your enquiries including your name, email address, contact number, mailing or street address, delivery instructions and recipient details. In the case of in-home services, we may also collect information about your availability and details necessary to provide the service (for example, products being installed) and details of your store preference, for the purpose of fulfilling your click and collect order. 

• Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services. 

• Information you provide to us through profile surveys and participation in customer surveys. 

 

Access, browse, and engage with our websites, apps, and communication platforms 

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We collect: 

• Details of the products (including clothing and footwear sizes) and services that you have purchased from us or have not purchased but have shown interest in. 

• Information necessary to deliver those products and services, to respond to your enquiries including your name, email address, contact number, mailing or street address, delivery instructions and recipient details. In the case of in-home services, we may also collect information about your availability and details necessary to provide the service (for example, products being installed). 

• Information about your participation (for example, whether you have opened, read or engaged with emails or other communications that we have sent you, or redeemed offers served to you). 

• Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services. 

• Information you provide to us through customer surveys. 

• Details of your store preference, for the purpose of fulfilling your click and collect order. 

• Information about your participation (for example, whether you have opened, read or engaged with emails or other communications that we have sent you, or redeemed offers served to you). 

• Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services. 

• Information you provide to us through customer surveys. 

 

Interact with us through live chat on our websites 

 

We collect: 

• Your name and email address, along with the contents of your message. 

• Information you provide to us through customer surveys. 

 

Interact with us through any of our membership programmes, or those of our third-party partners 

 

We may collect: 

• Information about your participation (for example, whether you have opened, read or engaged with emails or other communications that we have sent you, or redeemed offers served to you). 

• Your third-party membership identifier. 

 

Engage with our Customer Service Representatives in person or via phone or email (including collecting and returning goods) 

 

We collect: 

• Your name and contact information (for example, your email address and/or contact phone number). 

• The subject matter of your contact with us, including the contents of any email or phone call (which may be recorded). 

• Information regarding why you have engaged with our Customer Service Representatives (for example, information relating to the return of goods, or a complaint about service). 

• Information you provide to us through customer surveys. 

 

Enter promotions that we run or facilitate 

 

We collect: 

• Your name, email address, contact number(s) and mailing and/or street address. 

• Any information that you provide as part of the entry requirements (for example, the receipt or online order number and entry question responses).

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• Interact with us on social media 

We collect: 

• Your social media handle, along with any information that you provide to us. 

 

Apply for a role with us 

 

We collect: 

• Your name, email address, contact number(s) and mailing and/or street address. 

• Information on your right to work in New Zealand, which may include your passport, birth certificate or visa.   

• Any information that you provide as part of the application process (for example, any qualifications or licences you hold, your previous work experience). 

• Information about you that your referees provide to us. 

 

Collection from publicly available sources 

 

You acknowledge that we may collect personal information about you from publicly available sources, including: 

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• Government managed information such as the Companies Office, LINZ. 

• Council managed information such as rating databases. 

• Information available on the internet such as through search engines or social media such as Google, LinkedIn, Facebook. 

• Information in the media. 

 

Collection from or provision by third parties  

 

You understand that we (and acknowledge and authorise us to) also collect or are provided with personal information about you from third parties from time to time, such as: 

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• Our contractors, business partners, suppliers, manufacturers and service providers who we use to assist us to carry out our business activities and provide any services you have requested. 

• Organisations you are a member of, where that organisation has negotiated a partnership relationship with us and provides us with membership details.  If information is shared with us in this way, it will be disclosed in your Member Organisation’s privacy policy or statement. 

• Where you redeem a reward from a third party’s rewards programme, where that reward is supplied by us, your name and delivery address may need to be shared with us in order for us to supply your selected reward and provide warranty and after sales activity. 

• Where you purchase any products from us using an after-pay type system, then we receive your name, contact information and purchase for the purposes of reconciliation, order management and investigation of any purchase disputes.  We currently accept Afterpay (https://www.afterpay.com/en-NZ/privacy-policy) and Zip ([email protected].nz). 

• If you use a delivery service (eg DoorDash) to purchase products from us to be delivered to you, then we may receive certain limited information relating to you such as your name and the products purchased, in order to fulfil your order.  For details of precise information shared with us (if any) please contact your delivery service provider.   

• If you make an insurance claim your insurer might provide us with your personal information in the course of requesting quotations and products to assess and settle your claim.  For details of precise information shared with us (if any) please contact your insurer.   

• If you apply for or have a credit or commercial account with us, you agree to us carrying out credit checks and due diligence on you, and if applicable, your organisation and its directors.  We currently use Equifax: https://www.equifax.co.nz/privacy or [email protected]  

• We have agreements with other retailers whereby we can share and access information loaded into the Auror system for the purpose of crime prevention and ensuring the safety of retail workers and customers.  Retailers we currently have Auror access agreements with are: 

• Woolworths NZ Ltd - https://www.woolworths.co.nz/info/policies/privacy-policy  

• Mitre 10 - [email protected]. 

• Foodstuffs South Island - [email protected]. 

• Other retailers and management in the same physical proximity as one of our Stores may share information with us for the purpose of preventing criminal or anti-social behaviour and keeping our customers, staff and property safe. 

• Law enforcement agencies and other Government entities may share personal information with us for the purposes of their statutory duties and investigations. 

• If we are investigating alleged criminal or anti-social behaviour including fraud we may also collect information from a person alleging they have been the victim, the alleged person undertaking the activity, gather information from witnesses,  information about verification of your applicable identification from the relevant authority and confirmation of the delivery status and address from delivery providers for deliveries of our products. 

• Advertisers including social media platforms (for example, Facebook). 

 

In some cases, we may purchase second party data from any of the categories of third parties listed above (commonly known as mailing lists). Where we do so, we seek appropriate warranties from those third parties that they have the necessary consents and authorisations to sell and disclose any personal information contained in those datasets to us for our own business purposes. Any personal information we collect from third parties for the purposes identified in this statement may be combined with other information we hold about you. 

 

We may also receive your personal information from another party by any other means. If we do, we will apply NZ’s privacy laws, including the Privacy Act in deciding whether it is lawful to retain the information received. 

 

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