Our Services side of the business is a key differentiator in setting us apart from the competition. Our team are dedicated to unlocking services potential across the wider group to ensure we deliver fantastic customer outcomes. Our team support our existing portfolio across both Commercial and Retail as well as designing and deploying our future road-map. We take pride in providing the service delivered to our customers at a high standard and always prioritise fantastic customer experience.
MEET SOME OF THE TEAM
Stuart Buckerfield - Chapter Lead
Stuart's career at TWG began as a High Peformance Coach for Noel Leeming, fast-forward to today Stuart is a Chapter Lead where he splits his time between assisting his team with their development to planning & strategising for the future of Services.
"As a Chapter Lead, I see myself as a key enabler for opportunity. You do not have to have all the answers as a Chapter Lead but to use your intuition to guide your team"
"I'm passionate about tech and thats why I joined Noel Leeming. I also enjoy customer interaction and being able to help people"
Jacob He - Services Field Support Lead
"As a team member, I always get strong support from my manager. Its good to see an organisation is willing to hear and make changes for their employees and make it an ideal place to work"
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- Mylan, HR Lead, New York
"At work my motivation is our customers and our team members. They are an amazing bunch of people and their stories inspire me to make NZ a better place to live!"
Keryn McKenzie Chapter Area Lead - Insights, Data Science & Services
Check out one of our Service Solutions Specialists helping in the community with a Chorus Challenge!
Our Corporate Affairs team are the voice of The Warehouse Group, promoting and driving the Group's communication strategy. This encompasses the groups corporate communications, external comms, internal comms and stakeholder/government relations.
Our Human Resource department support and nurture over 11,000 team members throughout their retail careers. Primarily, our goal is to attract and retain the best talent, along with supporting and empowering our people to be the best that they can be.
Technology continues to evolve and is a huge enabler to our success. As our business develops, we need the infrastructure in place to support it. Our IT team are vital in continuously improving, innovating, modernising and maintaining our infrastructure of tools and services.
Our Buying team are at the heart of our business. Our experienced team manage the intricate buying journey across all of our brands. Responding to changing markets and customer needs, the buying team are true experts in range builds, customer profiling, product sourcing and development.
Having the right mix of products, at the right time, in the right stores and at the right price is paramount. Our planners deliver best-in class merchandise financial and assortment planning of both our in-season and pre-season merchandise.
Our passionate marketers are experts in positioning our brands to attract, excite and retain our customers to keep them coming back for more! As an omni-channel retailer, we market ourselves across various communication platforms.
Our Data and Insights team are experts in exploiting the data, science, analytics, research and design-led thinking to truly understand what our customers want and to create a competitive advantage for our business
Our Finance team provides the commercial and financial knowledge that allows us to grow as a business and ensures our long-term financial sustainability.
Our Services side of the business is a key differentiator in setting us apart from the competition. Our team are dedicated to unlocking services potential across the wider group to ensure we deliver fantastic customer outcomes.
Our Retail Operations team are the backbone of our operations and the subject matter experts in developing and coordinating the right environment to create great retail experiences.
The Warehouse Group is committed to operating in a sustainable manner and our Sustainability team actively take steps to champion our committment to sustainability.
The Warehouse Group Business (TWGB) is powered by team members in account management, sales management and sales support functions, covering the breadth of New Zealand.
Our Contact Centre teams focus on providing exceptional customer service, responding quickly and with quality information, to maintain and protect our brand and reputation.
Every product arrives in our stores as the result of a complex journey all managed by our supply chain. The team work in partnership with the operations team and are responsible for increasing efficiencies and innovating logisitcs that better service our customers
If you'd like to spend more time at home, on holiday, or on your passion projects, you can apply to adjust your salary and take an extra 5 or 10 day leave each year.
When returning to work after paid parental leave, we'll help you Ease Back to Work. For the first four weeks, you work four days a week and are paid for five.
To celebrate & recognise 10 years of working with us, you'll get an extra four weeks leave, one-off, on top of your normal annual leave. You'll get another four weeks when you reach 20 and 30 years.
If you are welcoming a new born or adopted child into your family and arent taking paid parental leave, Be There: For Partners lets you spend up to five days additional paid leave at home.
We provide free period products in team member bathrooms across all stores, distribution centres and support office locations. This is part of our committment to period product access.
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