That means meeting our customers' changing expectations, beating our competition to be the best we can be and having a positive impact on our communities and environment.
Our purpose has been the same since we first opened our doors in 1982. As we've grown to be NZ's largest retailer, so has our ambition to be a positive force for New Zealand. Our success continues to depend on this - it's what gets us out of bed in the morning and its what we always strive to deliver on.
Our values define what we stand for, and how we deliver on our purpose. Our core values are - Think Customer, Do Good and Own It. They guide our conversations, actions and the decisons we make each and every day.
Our Core Values
Think Customer Whakaarohia te kaiutu
We put the customer first in everything we do.
Do Good Mahi i ngā mahi pai
We are one team, standing up for our people, our planet and our communities.
Own It Kia haepapa
We walk the talk and make things happen.
"One of the reasons I love working for The Warehouse Group is the care factor TWG has - for its people, the planet and NZer's. I think when a Company's purpose and values aligns then you know you are with a special employer".
Hayley Smith Talent Acquisition Lead
Our Do Good value is all about helping communities throughout New Zealand to flourish. All brands within The Warehouse Group share this commitment. We work with more than 800 charities and community organisations to help make life a little easier for Kiwi's needing support.
Find out a little more about some of our initiatives below.....
The Period Place
Access to period products should be a given, not a nice to have. We partnered with The Period Place to help combat period poverty in New Zealand. There are donation boxes in The Warehouse stores nationwide where customers and the public can donate period products to support people facing period inequity in their local communities.
We're also proud to offer free period products in all team member bathrooms across our store network, distribution centres and support office locations.
The Warehouse has been operating its "Red Shirts in Schools" programme in conjunction with Industry Training Organisation, ServiceIQ. The programme gives Year 11 to 13 students practical work experience. They are taught about health & safety and customer service skills, all while earning credits towards NCEA qualifications. Since it was first launched in 2009, more than 7,700 secondary school students have taken part in this initiative.
Be the Joy Campaign
The Warehouse Group's 'Be the Joy' campaign sees us partner with Women's Refuge & Variety - The Childrens Charity to help bring cheer to Kiwi's struggling over the festive period. Customers at all of our brands across New Zealand can purchase a $10 gift tag in store and for every gift tag sold, The Warehouse Group will donate a $25 gift to a child in need.
The Warehouse stores nationwide also collect new, unwrapped gifts for their local Women's Refuge shelter.
Hillary Outdoors Partnership
Torpedo7 is proud to partner with the Sir Edmund Hillary Outdoors Education Trust to give less financially fortunate Kiwi kids the chance to grow through adventure and outdoor learning experiences.
These can often be life-changing for the individual, building skils and resilience with a positive flow-on effect to their school, family and community life.
'Add a Dollar' Appeal
Warehouse Stationery are extremely proud to have launched our 'Add a Dollar' appeal, in partnership with The Salvation Army New Zealand, Fiji, Tonga & Samoa, which helps set Kiwi children up for success in the classroom. There are an estimated 130,000 Kiwi kids in material hardship and going without basic essentials. This year, customers can donate a dollar in store or contribute towards a tailored school pack from the Warehouse Stationery website, which includes essential items Kiwi kids need to start their school year right.
Family Violence Policy
The Warehouse Group has taken a leadership position in supporting any of our team affected by family violence. We offer up to 15 days leave for any team member experiencing family violence. Additionally, we also offer up to three nights accommodation at an approved hotel to help affected team members needing emergency shelter.
Our association with Women's Refuge provides shielded sites on our brand websites so people experiencing family violence can ask for help anonymously without fear of it showing up in their browsers history or abusive partner ever seeing it.
Learn more about who we are
ETHICS & SUSTAINABILITY
At TWG, we're committed to championing sustainability & ethical trading.
DIVERSITY & INCLUSION
At TWG, we are committed to providing a work environment where every team member can bring their whole self to work.