Customer Insights Specialist - 10 month fixed term opportunity

Sitting within our Omni function, and reporting into the Customer Insights Lead, you will promote customer-first thinking through the delivery of The Warehouse Group's customer, brand and market insight program.  The role helps uncover, interpret and communicate insights that improve customer understanding and support better decision-making across the business.

Key responsibilities will see you:

• Support the design and execution of quantitative and qualitative research programs, including Voice of Customer, brand tracking, communications testing, segmentation and ad hoc studies.
• Assist with survey design, sampling, analysis and reporting to ensure high-quality outputs.
• Coordinate with external research agencies and partners.
• Organise and facilitate customer connects including focus groups, shop-alongs and customer interviews.
• Analyse customer, market and research data to identify behaviours, motivations and emerging trends.
• Bring together research findings, VoC results, analytics &commercial data into clear and actionable narratives.
• Develop reports, presentations and dashboards to help stakeholders understand customer needs & opportunities.

You will work across Brand, Loyalty, Digital, Merchandise and Operations teams to partner with them to understand business challenges and research requirements, and to ensure customer understanding is embedded into campaigns, propositions and experiences.