Jonathan Percy

    Head of Retail Transformation

    My role is a new one – I focus on how our stores will look, how they’ll operate and what the customer experience will be. I liaise with store managers, suppliers, general managers, and CEOs to deliver the Torpedo7 (T7) store of the future.
    That means daily workshops with team members in-store to identify root causes of issues, examining varying priorities and the store’s financial position. I then create a project plan that coordinates all elements. I also coach the store manager if need be.
    Even though it’s early days, it has been incredibly rewarding and exciting to be part of creating the future. In the two years I have been with T7, the greatest accomplishment has been supporting the team after the move into The Warehouse Group (TWG). Being able to support the business, In-Store teams and the wider team across different functions, was challenging and very rewarding.
    It sounds like I just arrived, but apart from the four years on my OE, I have spent most of my working life with TWG. I started as a casual team member at The Warehouse store in Sydenham, Christchurch back in 1991, when I was just 17 years old. That’s 26 years in retail! It’s been a great journey, and it’s not over yet.

    The changing face of retail

    Because advancing technology is giving shoppers new ways to buy their sports gear, as part of TWG, T7 has invested in exciting initiatives to deliver a wider range of customer experiences. We have the opportunity to positively affect so many more New Zealanders’ lives in their pursuit of the outdoors.
    Whenever people experience New Zealand’s incredible environments you have a healthier community. Not just from a fitness perspective, but also in helping families to bond. It’s about helping individuals to slow down their busy lives and appreciate what we have around us.
    Through T7, we make the outdoors more accessible. That way we support and encourage a more effective community.

    Why join us?

    When you look at the culture, the people and the products of T7, you see an environment that engages and inspires. Now that it’s part of TWG, the career opportunities available to you are extensive. T7 is a growing brand, which makes it the perfect time to join and be part of shaping your future – and the future of retails.
    You can build a career on the variety that retail provides. At TWG you can work in different parts of the country, where every day is truly different. You can take time to coach and develop future leaders, while you strive to deliver financial results through a positive customer experience. TWG supports ongoing training, both in-house and through education providers, to ensure team members are constantly upskilling.
    At T7, it’s all about ‘See You Out There’. Our customers and our passionate team are actually one and the same – engaged with the outdoors. It’s how we communicate with each other. The team members all work very hard, and can’t wait for the next big wave, the next downhill ride or the next trail to explore.
    There’s no doubt the benefits of working at T7 are fantastic. Not only do we receive TWG-wide benefits, we also get great discounts on all of the products we love to take outdoors and use. Team members also have supplier training, which often includes samples and gear. Sweet!
    So, what are you waiting for? See You Out There!

    The culture, the people and the products of T7 create an environment that engages and inspires. We make the outdoors more accessible, and support and encourage a more effective community.

    Store Support Roles

    See all vacancies