Jenny Epke

    GM General Merchandise

    For The Warehouse (TWL), I lead a team of over 100 people, who source the best ranges for our customers in the Home, Leisure and Grocery areas of our stores. We work with a range of suppliers and factories to source these products. We travel extensively to source products, we design ourselves, and we also work with some of the biggest branded suppliers in the world.
    I’ve had 27 years of retail experience, and eight of those have been with TWL. My first role was as the Lead Category Manager for Health and Beauty, Pharmacy and Baby.

    The changing face of retail

    Modern retail revolves around people (our teams and our customers) and product, both of which I love. It’s fast-paced, with so much change and that makes every day a challenge and an opportunity. Not changing, in today’s retail environment, is not an option – so we are all required to adapt the way we think to deliver solutions for our customers.
    A lot of time and resources are invested in technology at TWL, which helps us keep up with the pace. That means lots of opportunities for Team Members to advance, and that’s why I’m proud to be able to develop and promote people from within the organisation. Nothing gives me more satisfaction than seeing people progress and continue to add value to our business.

    Why join us?

    TWL is always keen to see their people progress careers through training. I have attended some first-class leadership courses within New Zealand (ISL in Queenstown) and at Babson Campus in Boston, USA (Strategic Planning and Management in Retailing). The great thing about these opportunities is not only the course content, but the opportunity to network and create new friendships with people from different backgrounds and countries. This really helps to broaden your focus and think about things differently.
    I love working with TWL because our profitable company helps the country flourish through employment opportunities and the tax revenue they create. Not only that, but a proportion of our profits get directed into our local communities and business enterprises through the Tindall Foundation and K1W1.
    It’s good knowing that so much of what we achieve gets reinvested back into the community.

    A lot of time and resources are invested in technology at TWL, helping us keep up with the pace, and deliver solutions to our customers. That means lots of opportunities for team members to advance.
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