External Communications Manager

Lots of scope, variety and opportunity for a multi-talented communications professional to come join us!

The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse; we are the largest general merchandise retailer in NZ with $3 billion in sales.  TWG consists of four core retail brands – The Warehouse, Warehouse Stationery (WSL), Noel Leeming (NLG) and Torpedo7. We have 270+ retail stores, online stores as well as distribution and fulfilment centres throughout NZ. TWG employs over 12,000 people across New Zealand.

The role

Reporting into our GM – Corporate Communications (and working closely with our Head of External Communications), your role will centre on offering external communications support primarily to our Noel Leeming, Warehouse Stationery and Torpedo7 brands.  Driving positive brand perception will be achieved via these key responsibilities:


  • Development and implementation of Communications plans – Lead the establishment of communications strategy and planning for NLG, WSL and Torpedo7 along with reporting on plan, progress and results and tracking of coverage.
  • Drive PR campaigns and events – manage the external comms for brand events and activations such as product launches, store openings and new intitiatives.
  • Manage media opportunities alongside the Head of External communications, including issues management.


About you

This role involves working cross functionally, so we are looking for a true collaborator whom excels at relationship management, building credibility and trust quickly with key stakeholders.   We will rely on your exceptional writing skills and knack to tailor to different channels, coupled with your passion to portray our businesses in the best positive light.  Our wish-list also includes:

  • 5 + years’ experience in the PR or communications industry (retail experience desirable)
  • Strong strategic communications planning and development experience
  • Knowledge of media relations and influencer engagement
  • Adaptable and flexible, solutions-focussed and able to work across multiple brands


About us

Our Support Office has an awesome North Shore location with views across the Waitemata Harbour, an on-site cafe, free parking and free charging stations for EV’s. With 1,200 people in the office it is a hive of activity with likeminded people all working together to help kiwis live better every day. When you join us you also get discounts across all our brands, great team member benefits, and excellent career development opportunities no matter where you are in the business! Join us!

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