Customer Engagement Specialist - Permanent Full-time

Do you want to help Kiwis live better every day? We need someone to join our team and help make sense of the chaos and insanity generated by our exceptional daily sales. We believe that the consumers of the land are entitled to get the best value for their hard-earned bucks and we're committed to doing just that and with service to back it up with that is simply out of this world. 

At the heart of our business is a great customer service team – not only are they skilled in the art of delivering great service to our customers they have a passion for what we do. We are looking for someone who “gets” outstanding customer service.

This position handles a variety of incoming customer enquiries in regards to our online store. Where this Customer Service role differs to most is that we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support.

As a Customer Engagement Specialist, you will be the first point of contact for customers via the telephone. You will provide superior customer service through assisting with various enquiries on products, returns, refunds, promotions in store, store-specific questions and many more!

To be successful, you will:

  • Possess a strong customer focus
  • Have strong communication skills both verbal & written
  • Be an able problem solver
  • Have excellent time management skills
  • Possess good listening skills

We are looking for a thoroughly customer focused individual who thrives on working in a fast paced and supportive team environment and is truly passionate about providing the complete solution to our customers.

Must be able to work full time between the hours of 8am-9pm and at least one weekend day.

Customer service is an art and we're looking for masters!

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