I've been with The Warehouse now going on to my seventh year. I started, as many do, as a Christmas Casual then branched out to work in most departments in The Warehouse until now, where I am Sales Support 2IC at the Lunn Ave store in Auckland.
Day in the life of your role.
I am one of the leaders responsible for the service and support teams. I look after the teams at checkout and customer service, as well as supporting our loss prevention officers, cashiers and admin. Most of my time is spent on the floor amongst team and customers, ensuring both are supported with what they need.
Why do you love working with The Warehouse Group?
It's a blessing to be able to work with an amazing and supportive team, no matter what store you work at. Great people are often the reason why you stay at a place and that hasnt changed for me over the years. There are many people across the business I consider wonderful friends and they keep me committed to TWG. Another is the fact that of all the retailers, The Warehouse is ironically the most Kiwi one around. Call me patriotic but I like a business that still has its roots here in Aotearoa.
What advice would you give to someone who wants to do what you do?
Be committed to succeeding and undergoing challenges.
Describe the culture and environment at TWG.
Incredibly welcoming, especially when I started as a nervous new starter. TWG is incredibly diverse, supportive and is a great place to meet some neat people.
Why do you love working in the retail industry?
You build great relationships with people, both in the teams across TWG and our customers. I love those moments when you can connect to random people at the checkouts or in the break room or even just walking our shop floor. More so, its a neat feeling to be able to make someone's day through great service.
What is your favourite TWG benefit?
It doesnt hurt to have a team card to get a cheeky discount across TWG brands.
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